More Productive with AI?: How Companies and Employees Assess its Effects on Productivity

Nearly four in ten of the companies that have already established AI applications in at least some areas believe that the use of AI has increased labour productivity. 45 per cent of employees who have been working with AI applications for some time have noticed an increase in their work performance since 2022. This proportion is significantly higher than among those who do not use AI (32 per cent). The findings are more ambivalent, however, when it comes to newly introduced applications. Here, too, employees mostly notice a change in their work performance.

Often they see it as positive, but not always: around 15 per cent of AI users with newly introduced applications believe that their performance has actually declined overall. It seems to take a certain amount of time to implement AI effectively. Furthermore, the relationship between AI applications and work performance depends on the employees’ education and experience. The findings suggest that AI is more likely to be associated with improved performance among employees with specialist knowledge and work experience.